Business Intelligence: Our Expertise

To provide maximum value to our members, the Advisory Board leverages our deep expertise and relationships to the benefit of the cohort by facilitating interactions with industry experts.

Colleen Mahoney

Colleen Mahoney, MBA

Senior Director

  • MBA, Eastern Michigan University
  • BA, Wayne State University

Ms. Mahoney focuses on improving clinical operations performance by implementing best practices to address productivity, and premium labor challenges, as well as Emergency Department throughput and inpatient capacity management. Ms. Mahoney has over 35 years in the health care profession. She served as vice president of operations for two different hospital organizations, where she had responsibility for numerous clinical and support services. She had significant success in both clinical and financial excellence through excellent patient satisfaction scores, receiving JCAHO accreditation with commendation, Six Sigma process improvement, and achieving strong productivity, and financial targets. Prior to her role as Vice President, her primary clinical roles were as staff pharmacist and director of pharmacy operations. She maintains an active license as a pharmacist, and regularly practices.

Dan Gaines

Dan Gaines

Vice President, Engineering

  • BS, Hofstra University

Mr. Gaines leads the software engineering function by developing, releasing, and maintaining software applications to meet business needs. He has 20 years of consulting and software development experience specializing in the design, implementation, and management of analytic systems and data warehouses. Mr. Gaines was a senior principal and the practice technology officer for the health life sciences practice at Knightsbridge Solutions, and held a leadership position in the business intelligence practice at Answerthink Inc. Prior to his consulting career, Mr. Gaines managed the software development and data warehousing efforts for MediQual Systems, a health care analytics company now a part of Cardinal Health.

Tom Kleman

Tom Kleman

Executive Director, Marketing

  • MBA, City University of New York
  • BS, University of Virginia

Mr. Kleman is an Executive Director supporting the Advisory Board’s Business Intelligence group. Prior to joining the Advisory Board, Mr. Kleman worked as a senior financial executive at two New York-area integrated delivery systems. He also led post acute care consulting practices at Ernst and Young and PricewaterhouseCoopers.

Carle Falk

Carle Falk

Managing Director

  • MHA, The George Washington University
  • BA, Drew University

Ms. Falk spearheads research initiatives on physician leadership development and fostering business collaboration between physicians and health systems. Prior to joining the Advisory Board in 1995, Ms. Falk worked as manager for the national health care practice of Ernst & Young, where she analyzed federal legislation and predicted future policy trends and their implications for the firm's entire hospital client base. Previously, she served as director of member services for the National Health Council, where she designed health policy educational programs for association executives and managed advocacy campaigns requesting increased funding for medical research.

Nicole Latimer

Nicole Latimer

Executive Director

  • MBA, University of Michigan
  • MHSA, University of Michigan
  • BA, Dartmouth College

Ms. Latimer serves as an expert on ambulatory surgery centers, profitable surgical volume growth, perioperative efficiency, and procedural supply cost reduction. Since 1999, Ms. Latimer has worked with more than 200 hospitals in improving and growing their service lines. Prior to joining the Advisory Board, Ms. Latimer was a manager with Deloitte Consulting, specializing in health care operations and turnarounds.