Reducing the Bad Debt Burden
Objective: Maximizing (and accelerating) patient payments, thus reducing bad debt amid rising numbers of uninsured, higher copays and deductibles, and heightened scrutiny.
Target Problems
- Difficulty calculating the correct patient obligation, discount, and ability to pay
- Insufficient training and frontline accountability for patient payments
- Lack of strategy for preempting market backlash through effective public relations
- Ineffective point-of-service collections and follow-up
Average Partner Results
- 15% bad debt decrease
- 250% increase in point-of-service cash collections
- Enhanced frontline staff accountability
- Improved patient segmentation yielding increased agency collections