ED Performance
Objective:
Maximizing ED capacity, patient satisfaction, and revenue capture through installation of best practices to reduce wait times, improve cash collection, and expedite admissions.
Target Problems
- Losing patients from ambulance diversion and people leaving without being seen
- Growing number of uninsured squeezing margins
- Patient satisfaction concerns impacting community perceptions
- Bottlenecks in registration, triage, radiology, laboratory, and admitting
Average Partner Results
- 20% reduction in ED LOS
- 25% fewer patients leaving without being seen
- 21% improvement in ED patient satisfaction
- $150K to $250K annual improvement in ED POS cash collections
Grounded in Experience
"I am very impressed with the H*Works team, the follow-through, and especially the customer service. You guys define great customer service!" - Task Force Chair